Mason, flanked by Convergys staff, holds ‘Valued Community Partner of 2013 Award’
Gary Mason, business relations representative for the Division of Vocational Rehabilitation Services’ Charlotte office, attended what was described to him as a business networking breakfast last month at Convergys. The customer service management company helps its clients deliver enhanced customer service using agent, technology and analytics solutions.
Instead, Convergys turned the tables on Mason. The networking breakfast was an awards ceremony, and Convergys presented to Mason its Valued Community Partner of 2013 award for the Division of Vocational Rehabilitation Services. Convergys, whose clients include Blue Cross and Blue Shield and General Motors/Onstar, has hired 35 DVRS consumers during the past year for positions such as customer service, sales, and billing specialist. Company speakers commented on the value of the partnership with DVRS and how they look forward to what the future holds for the joint business relationship. They also presented a certificate of appreciation to Mason.
Mason’s work has also included developing a successful partnership with Wells Fargo, which has hired more than 80 DVRS consumers during the past two years to positions such as operations specialist in its Distribution Utility Center, bank teller and credit analyst, with salaries ranging from $11 - $18 per hour. Last year Mason served on a business panel with Wells Fargo at the Council of State Administrators of Vocational Rehabilitation’s (CSAVR) fall meeting in Denver, Colo., where he shared the story of the successful partnership with Wells Fargo.
Mason, a five-year veteran of DVRS, has received a DVRS Superstar Award for Outstanding Achievement in Leadership and graduated from the DHHS Leadership Program.
DVRS provides counseling, training, education, medical, transportation and other support services to people with physical, psychiatric or intellectual disabilities and to individuals who are deaf or hard of hearing or have other communicative disorders to assist them with finding a job, staying on the job and living independently. The division provides services through a network of 31 unit offices, two regional facilities (in Goldsboro and Morganton) and more than 50 satellite offices throughout the state.
On average individuals are able to ‘pay back’ the cost of their rehabilitation services through taxes within 2-4 years of employment. Employment of these individuals also generates savings in the cost of no-longer-needed benefits. Further, tax incentives are available to employers for hiring people with disabilities and for adapting the workplace to accommodate an employee’s specific disability.